Shipping policy
Processing & Shipping Info
In this article, you can find important information regarding our product processing, tailoring and shipping information.
Processing Your Order
Depending on your ordered item, the processing/tailoring time will differ slightly.
Ready-Made Items
A selection of our products is ready-made, meaning these items are in stock and ready to be shipped. They usually take less than 48 hours to process before shipping.
Made-To-Order Items
Most of our products are customized, which means we start sewing only after the order is confirmed. It usually takes us 7~10 days to complete the production of an item before we can ship it.
Shipping Information
Shipping time differs for different places. Please refer to the table below for shipping method options, shipping time, and estimated minimum shipping costs.
Country/Region: United States, Canada
| Shipping Methods | Shipping Time | Costs |
| Expedited Shipping | 3-6 days | US$ 25 |
| Standard Shipping | 7-14 days | Free |
Country/Region: United Kingdom
| Shipping Methods | Shipping Time | Costs |
| Expedited Shipping | 5-8 days | US$ 20 |
| Standard Shipping | 9-15 days | Free |
We work hard to ensure every package is delivered on time and in good condition, but once the package leaves our facilities we have little control over what happens to the package.
We are not responsible for lost or stolen packages, but we are happy to see what we can do to help if something goes wrong in transit.
Before reaching out to us, we recommend double-checking your tracking number to confirm the status of your order, and depending on the status, try doing the following:
Marked as Delivered:
• Check with your neighbors, the rest of your household, your leasing office, and/or your building manager to see if the package was accepted or delivered to them by mistake (which happens all the time).
• If marked as delivered in the last 24 hours, give it one more day (unless your event is urgent), as carriers will sometimes mark a package as delivered prematurely. Please contact us if it doesn't show up by the 48-hour mark.
Still in Transit:
• The carrier may have gotten delayed and updated their estimated delivery window. As long as the tracking status was updated recently (in the past 2-3 days), everything should be fine, just wait for the package to be delivered.
• If you are still concerned, you can reach out to the carrier directly to see if you can get an update. The carrier will always have the most up-to-date information.
Pending Delivery:
• If your tracking status shows delivery as pending, reach out to the carrier to see if they can provide you with an explanation.
• Sometimes packages get marked as pending if conditions are too dangerous for drivers or if the carrier is experiencing an issue on their end.
If none of the above works, and you have spoken with the carrier and they are unable to assist, please contact our customer service team with your order number and your needs. We'll see what we can do to help.
When to Order
Total Delivery Time = Processing/Tailoring Time + Shipping Time
If your order contains multiple items, they will be shipped together. Therefore, the total processing/tailoring time will depend on the product with the longest processing/tailoring time.
• For ready-made items, while it doesn’t take too long for these items to be processed and delivered, we recommend ordering at least 15 days
before you need them.
• For custom items, it may take us 7-10 days to make and ship. Therefore, we recommend ordering made-to-order items 1 months before your event. This can also help prevent delays due to unforeseeable circumstances, such as natural disasters or carrier-related issues.
Important Notes
• We recommend ordering custom items at least 1 month before your event date. This should allow enough time for production, delivery, and any necessary alterations (common with formal wear).
• All custom-sized dresses are non-returnable.
• We do not currently offer exchanges. If you purchase a dress and find it is not the right size, you will need to return it.
